Refund policy

Made-to-Order Policy

All of our photographic prints and framed prints are produced specifically for each individual customer on a made-to-order basis. As such, we do not accept returns or exchanges for change of mind, incorrect size selection, or any other reason once an order has been placed and confirmed.

We strongly encourage you to review your order carefully — including size, finish, and framing options — before completing your purchase.

Damaged or Faulty Items

We take great care to ensure all orders are carefully packaged for safe delivery. However, if your order arrives damaged or faulty, please contact us within 48 hours of receiving your delivery at enquires@summerfieldphotographicwallart.com

To lodge a damaged item claim, you must provide:

•       Your order number

•       A clear photograph showing the damage to the item

•       A photograph of the damaged packaging (if applicable)

 

We will review your claim and, at our discretion, offer one of the following resolutions:

•       A replacement reprint dispatched to you at no cost

•       A store credit to the value of the affected item

 

Please note that we do not offer cash refunds. Resolutions are assessed on a case-by-case basis.

Lost Orders

If your tracking information indicates your order has been delivered but you have not received it, please contact us. We will liaise with the courier on your behalf; however, we are unable to guarantee outcomes in cases of loss by the carrier.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.